99% UPTIME
You can count on us, so you can concentrate on your end users.
FAST ASSISTANCE
Save time and energy with our guaranteed service level.
PROTECT YOUR VALUE
Maximize your ROI and see your business grow.
Premium service powered by AI
Anticipate every operational need and stay ahead of issues with the proactive support of the Technogym Service AI Agent.
Global infrastructure, local presence
When unexpected equipment breakdowns occur, our top priority is ensuring the fast and efficient delivery of spare parts. With 500+ warehouses in 161 countries, we offer quick delivery routes and lower transportation costs to meet your business needs effectively.
Our warehouses around the world
E-SERVICES ONLINE PORTAL
You've got control
- Create and manage service requests
- Order and track spare parts
- Review warranty and service contract status
- Monitor your equipment status to plan renewal
TECHNOGYM ENGINEERS
Trained to give the best
Technogym Technical Service Certification
minimum training hours for Technogym Certification
Classroom training on a regular basis
Field training with the guidance of a senior Technogym Engineer
minimum years to obtain the highest certification level
Certified field service engineers
1,500+
Specialized staff on hotlines
300
Technical support via email, phone, and online
24/7
Customers
20,000+
Global equipment covered by an active service agreement
300,000+
Customize your plan based on your specific needs
We offer four service agreements, each customizable to fit your facility's needs. Let us help you design a maintenance strategy that keeps your equipment running smoothly, so you can focus on what matters most: providing an outstanding training experience. Connect with our experts today and tailor every detail of your plan.
Bespoke service agreements
Program
PREVENTATIVE MAINTENANCE
This program is for the professional customer who wants periodic preventative maintenance and a full engineer’s report detailing all recommended works.
Global
PREVENTATIVE MAINTENANCE AND REPAIR
Designed to cover maintenance and repair services, keeping equipment in top condition while efficiently managing costs.
Global High-Value
PREVENTATIVE MAINTENANCE, REPAIR, AND MOST USED WEAR & TEAR PARTS
The service plan for professional customers who want to efficiently cope with service and maintenance costs while effectively managing the replacement of the most used wear and tear spare parts.
Performance
PEACE-OF-MIND AND PEAK PERFORMANCE
The most complete technical service product in the industry. Designed to give a beyond repair service with coverage of wear and tear, accidental damage and a remote monitoring of the products.
Bespoke Solution
DESIGNED AROUND YOUR NEEDS
Fully customized solutions, designed to meet the client's specific operational needs with maximum flexibility in defining service levels, intervention times, coverage, and support methods.
Get more advice
Learn how our service contracts can enhance your business over time. Customize your agreements to your onw likings. Speak with one of our consultants now.
More services to discover
Technogym Customer Success
We connect your facility to our Digital Ecosystem and guide you to enhance engagement and loyalty.
Financial Services
Our broad range of financial solutions ensure investments are straightforward, profitable and retain their value over time
